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Fujitsu

Global

Repair Service

When your LIFEBOOK needs hardware repair outside of the original purchase country, you can enjoy Fujitsu international repair service.

Contact Windows for International Repair Service

Americas

Service CompanyFujitsu America, Inc. (http://solutions.us.fujitsu.com)
Contact Information
  • Tel.: +1-901-259-5790
  • Business Hours: Monday - Friday 7:00 - 19:00 (CST, UTC -0800)
  • Language: English
Repair Service
Offerings
  • Carry-in to Service Center
  • Send by Courier (note1)
    note1:Fujitsu pays both ways if Customer is within US and Canada. Customer pays in accordance with the following if out of US and Canada.
International shipments:
  • Shipping in: The customer is responsible for any shipping fees & Fujitsu will pay all duties and taxes involved with this shipment.
  • Shipping out: Fujitsu will pay the shipping fees & the customer will be responsible to pay all duties and taxes involved with this shipment.

Europe, Middle East, Africa and India

Service CompanyFujitsu Technology Solutions (http://support.ts.fujitsu.com)
Contact InformationPlease contact your local Help Desk, a list is available at:
http://support.ts.fujitsu.com/contact/servicedesk/
Or use the central number for international repair:
  • Tel.: +49-89-356-480-226
  • Business Hours: Monday - Friday 9:00 - 17:00 (CET, UTC +0100)
  • Language: English, German
Or use the contact form for international repair at:
http://support.ts.fujitsu.com/IndexContact.asp?lng=COM
Repair Service
Offerings
  • Inside European Union: Pick up and return paid from Fujitsu (in-warranty) or from the customer (out-warranty) . No Customs fees.
  • Outside European Union: Send by Courier (note2)
    note2:Customer pays one way to the repair center and Fujitsu pays the return(in-warranty) or customer pays both ways (out-warranty). All Custom Fees to be handled by the customer.

Asia Pacific (except India, Australia, New Zealand, Korea and Japan)

Service CompanyFujitsu PC Asia Pacific Ltd. (http://www.fujitsu.com/hk/)
Contact InformationCustomer can contact Authorized Service Provider / Customer Help Desk of the region directly for enquiry regarding repair. For more datail information, click here.
Repair Service
Offerings
  • Carry-in to the Repair Center

Australia and New Zealand

Service CompanyFujitsu Australia Limited (http://www.fujitsu.com/au/)
Contact Information
  • Tel.:1800 808 986
  • Business Hours: Monday - Friday 9:00 - 17:00 (AEST, UTC +1000)
  • Language: English
Repair Service
Offerings
  • Australia: Send by Courier (note3)
    note3:Pick up and return paid from Fujitsu.
  • New Zealand: Carry-in to the Repair Center

Japan

Service CompanyFujitsu Limited (http://jp.fujitsu.com/)
Contact Information
  • Tel.: +81-(0)3-5462-9825 or 0120-89-2745 (toll-free) within Japan
  • Business Hours:
    Monday - Friday 9:00 - 12:00, 13:00 - 17:00 (JST, UTC +0900)
  • Language: English, Japanese
Repair Service
Offerings
  • Pick up and return (note5)
    note5:Fujitsu pays both ways (in-warranty) or customer pays both ways (out-warranty)