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Repair Service

When your LIFEBOOK needs hardware repair outside of the original purchase country, you can enjoy Fujitsu international repair service.

Contact Windows for International Repair Service

Americas

Service Company

Fujitsu America, Inc. (http://solutions.us.fujitsu.com)

Contact Information

Tel.: +1-901-259-5790
Business Hours: Monday - Friday 7:00 - 19:00 (CST, UTC -0800)
Language: English

Repair Service
Offerings

Carry-in to Service Center
Send by Courier (note1)
note1:Fujitsu pays both ways if Customer is within US and Canada. Customer pays in accordance with the following if out of US and Canada.

International shipments:

Shipping in: The customer is responsible for any shipping fees & Fujitsu will pay all duties and taxes involved with this shipment.
Shipping out: Fujitsu will pay the shipping fees & the customer will be responsible to pay all duties and taxes involved with this shipment.

Europe, Middle East, Africa and India

Service Company	Fujitsu Technology Solutions (http://support.ts.fujitsu.com)
Contact Information	Please contact your local Help Desk, a list is available at: http://support.ts.fujitsu.com/contact/servicedesk/ServiceDeskNumber_Int.asp Or use the central number for international repair: Tel.: +49-89-356-480-226 Business Hours: Monday - Friday 9:00 - 17:00 (CET, UTC +0100) Language: English, German Or use the contact form for international repair at: http://support.ts.fujitsu.com/contact/mutual_repair.asp
Repair Service Offerings	Inside European Union: Pick up and return paid from Fujitsu. No Customs fees. Outside European Union: Send by Courier (note2) note2:Customer pays one way to the repair center and Fujitsu pays the return. All Custom Fees to be handled by the customer.

Asia Pacific (except India, Korea and Japan)

Service Company	Fujitsu PC Asia Pacific Ltd. (http://www.fujitsu.com/hk/)
Contact Information	Customer can contact Authorized Service Provider / Customer Help Desk of the region directly for enquiry regarding repair. For more datail information, click here.
Repair Service Offerings	Carry-in to the Repair Center (except Australia) Australia: Send by Courier (note3) note3:Customer pays One way to the repair center and Fujitsu pays the return.

Japan

Service Company	Fujitsu Limited (http://jp.fujitsu.com/)
Contact Information	Tel.: +81-(0)3-5462-9825 or 0120-89-2745 (toll-free) within Japan Business Hours: Monday - Friday 9:00 - 12:00, 13:00 - 17:00 (JST, UTC +0900) Language: English, Japanese
Repair Service Offerings	Pick up and return (note5) note5:Fujitsu pays both ways

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