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FAQs

	LifeBook Series General Questions
		Hardware Issues
		Software Issues
		Support Issues
		Sales Issues
	Other Products General Questions
		FMV Products (sold only in Japan)
		Europe Products (Products sold in Europe, Middle East, and Africa)
		Desktops
		Tablet PCs

LifeBook Series
Hardware Issues
Q1:	Can I upgrade my LifeBook to fastest available CPU?
Q2:	I am planning to use my LifeBook outside the country where I bought it. Do I need to purchase something to use the AC adapter safely?
Q3:	How long can I expect the lithium ion battery that comes with my LifeBook to last?
Q4:	I need a new battery. Where can I get a new battery for my LifeBook?
Q5:	My battery does not charge. It cannot power up with the AC adapter. What should I do?
Q6:	What is the safest way to clean the screen on my LifeBook?
Q7:	There are 3 dead pixels on my LCD screen. How can I get it replaced?
Q8:	Cannot find the Ethernet port. Using the hardware manager to install, after choosing the driver from the CD-Rom, no network board was shown.
Q9:	How do I restore factory defaults on my system if the hard drive is formatted? i.e. If I put my own purchased operating system on the notebook and later want to return to the version of Windows XP which came with the system, is there a restore disk or on-line download which will help?
Q10:	My P series notebook "locks up " frequently, more so during a DVD or downloading music but pretty much in any application. The only way to unlock it is to unplug and take out the battery. I did used the DISE to factory settings. The problem is still occurring. This has happened since day 1.
Q11:	I have a Fujitsu Lifebook E 6560 with the DVD upgrade. I travel all over the world, but it is only region 2 compliant what it the manufactured make of the DVD drive. Can I make it multi-region?
Q12:	have LifeBook C-325 and I had formatted it. When I try to start the notebook with the Win 98 startup diskette, everything going OK but the CD-ROM does not work even though the CD-ROM is read as E drive. What can I do to make the CD-ROM work again?
Q13:	I My children may have spilled something on my laptop and it won't boot up. It became unresponsive, even to cntl-alt-del. Last message was "backing up for going to sleep", never seen this screen before. Can you advise?
Q14:	I am going stay in Hong Kong for a long period. Since Hong Kong and USA have different power standard, I am wondering if any AC adapter I need to purchase to use my laptop in Hong Kong.
Q15:	When I plug in the AC adapter, the laptop will not fully power up. All that I get is the boot screen and then it dies. I have a good battery, but there are times when I would prefer to use the power plug instead.
Q16:	I am in trouble with having S-video output when using F11 key to toggle S-video on and off.
Q17:	I have purchase a GPS system and it cannot find COM 1 on my computer. I cannot get the computer to recognize the GPS. It is a Delorme System.
Q18:	My battery will no longer charge, the computer only works when plugged into ac power. Suspect I need new battery.
Q19:	I cannot get my DVD to play to any TV with an s-video connection and the only thing that will come up on my screen is the wallpaper I'm using, without any of the icons. What am I not doing or doing wrong?
Q20:	My keyboard on my notebook broke. Where can I purchase a replacement one?
Q21:	When I operate my lifebook P2120 on the battery the screen dims to save power. It is so dim that I cannot read it under many light conditions. I have tried turning off all the power saving features but the screen still dims when I remove the AC line.

Software Issues
Q1:	I updated the operating system to Windows® 2000/Me/XP and lost some drivers. Where can I download them?
Q2:	I need a recovery CD to reinstall the operating system. Can I purchase a recovery CD?
Q3:	The BIOS of my LifeBook was infected with a virus and I would like to replace it. Where can I download BIOS for my LifeBook?
Q4:	Where can I find a manual / user's guide for my LifeBook?
Q5:	Can I get the manual written in languages other than English?
Q6:	Is there any LifeBook with Linux installed?
Q7:	How can I put my LifeBook into Hibernate(save-to-disk) mode?
Q8:	I forgot the BIOS password. How can I remove it?
Q9:	Why won't my Lifebook go into hibernation mode? Is there a software package available to set up the hard disk file for hibernation?
Q10:	I have Windows XP and the LTSMMSG.EXE is using too much of my resources, making the computer very slow when using common applications. What can I do?
Q11:	I am having problems with my updates for Microsoft XP. My XP updates did not install correctly and there is something wrong with the "active X" program.
Q12:	I upgraded to windows 98 from 95. After that, the display on my screen is very small I went into properties but find no way to make it the full screen like it was.
Q13:	I want to reformat the hard drive and then re-install the software that came with it. Can you tell me how?
Q14:	When I turn my computer on I get a message that Operating System cannot be found.
Q15:	Sometimes, when my Laptop boots or resumes from hibernate/suspend, the keyboard and integrated mouse do not function. I have to send the computer back into suspend/hibernate or shut it down completely to get the mouse/keyboard to function.
Q16:	I have recently purchased and installed the Norton System Works, and some how or another my computer is stuck in MSDOS format and it will not return to normal windows 98 second edition. I do have a Fujitsu recovery CD it is about a year old, I was debating weather I should use it or not.
Q17:	I live in the UK and purchased a P series notebook from USA running on Windows XP home ed. It has a US keyboard. Unfortunately I do not have a method of entering the symbol for UK currency (ie the pound symbol - UK equivalent for the US $).
Q18:	The touchscreen has stopped working.

Support Issues
Q1:	Can I get my LifeBook repaired in Japan? And how long is the warranty period of my LifeBook?
Q2:	If my product is under warranty, can I use the repair service free of charge?
Q3:	Is the operating system installed after the HDD is repaired?
Q4:	Is there installation service available?
Q5:	How long does it take to get my LifeBook repaired?
Q6:	How can I register my LifeBook?
Q7:	Is my International Limited Warranty still valid?
Q8:	My warranty will expire soon. How can I extend my warranty?
Q9:	Who pays the costs for shipping my LifeBook to the repair center?
Q10:	Where are Fujitsu Helpdesks that provide International customer service located?
Q11:	How can I confirm the part number and serial number of my LifeBook?
Q12:	Do I need anything to use my LifeBook safely abroad?

Sales Issues
Q1:	Can I buy a LifeBook online?
Q2:	I am not a resident of the USA but can I get a LifeBook through your US web site? Can I use an international credit card to buy a product from the website?
Q3:	I would like to purchase a USA model LifeBook from Asia. Can I order it direct?
Q4:	Where can I purchase a refurbished LifeBook?
Q5:	What is the difference between FMV-BIBLO series and LifeBook series?

Other Products
FMV Products
Q1:	I installed the English version of the operating system on my FMV series PC and lost some drivers. Can you help?
Q2:	I updated the operating system to Windows® 2000/Me(Japanese Version) and lost some drivers. Where can I download them?
Q3:	Can I get a manual in English for my FMV-BIBLO notebook?
Q4:	Can I get a non-Japanese keyboard for my FMV-BIBLO notebook?
Q5:	I am looking for the driver for a Fujitsu LAN Card, FMV-*** . Where can I get the driver?
Q6:	I need a recovery CD to reinstall the operating system on my FMV-BIBLO series / FMV-DESKPOWER series PC. Can I purchase a recovery CD?
Q7:	The BIOS was infected with a virus and I would like to replace it. Where can I download BIOS?
Q8:	I am looking for a manual / user's guide for my FMV Series PC.
Q9:	Is it possible to make the modem in my FMV-BIBLO notebook work outside of Japan?
Q10:	How can I purchase FMV-series products?
Q11:	Where should I send my FMV computer for repair?
Q12:	If my product is under warranty, can I use the repair service free of charge?
Q13:	Will Fujitsu send the product overseas after it is repaired?
Q14:	Is the operating system installed after the HDD is repaired?
Q15:	Is there installation service available?
Q16:	How long does it take to get my FMV product repaired?
Q17:	Can you tell me the cost of repair before I receive service for my FMV product?
Q18:	What is the difference between FMV-BIBLO series and LifeBook series?
Q19:	There are 3 dead pixels on my LCD screen. How can I get it replaced?
Q20:	How can I put my PC to Hibernate(save-to-disk) mode?
Q21:	I forgot the BIOS password. How can I remove it?

Europe Products
Q1:	Where can I buy AMILO?
Q2:	There are 3 dead pixels on my LCD screen. How can I get it replaced?
Q3:	How can I put my PC into Hibernate(save-to-disk) mode?
Q4:	I forgot the BIOS password. How can I remove it?
Q5:	Where can I get spare parts or accessories for my Fujitsu Siemens PC from?
Q6:	I am facing some problems with my Fujitsu Siemens Liteline notebook. How can I receive repair service here in India.
Q7:	Where is my nearest Notebook repair center.

Desktops
Q1:	There are 3 dead pixels on my LCD screen. How can I get it replaced?
Q2:	How can I put my PC into Hibernate(save-to-disk) mode?
Q3:	I forgot the BIOS password. How can I remove it?

Tablet PCs
Q1:	Where can I download drivers for pen tablets?