| Software
Issues |
| Q1 : |
I updated
the operating system to Windows® 2000/Me/XP and lost some
drivers.
Where can I download them?
|
| A1 : |
Please note that you
will have to use the driver at your own risk since we have not
tested the driver with your unit. You can download some drivers
at our Download for your
LifeBook. Drivers are available depending on the model.
Note: If you bought your LifeBook E351/E6170 models in Japan, please
refer to "Americas" on the Download site.
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| Q2
: |
I need a recovery
CD to reinstall the operating system. Can I purchase a recovery
CD?
|
| A2 : |
Recovery solutions
vary depending on the company from which you purchased your
LifeBook. Please contact the companies below.
Americas - Fujitsu Computer Systems
- You can purchase a recovery CD by calling the technical support
line on 1-800-838-5487
Europe/Middle East/Africa - Fujitsu Siemens Computers
- Go to Service & Support-Drivers,
and click "Online CDs" on the left side.
You can copy a recover CD there.
Asia/Pacific - Fujitsu PC Asia Pacific Pte Ltd
- Recovery CDs cannot be purchased from Fujitsu PC Asia. Please refer
to Recover
Solutions on Fujitsu PC Asia's site.
Japan - Fujitsu Limited
- Recovery CDs for LifeBooks are not available in Japan, but can
be purchased through Fujitsu Computer Systems in US.
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| Q3
: |
The BIOS of my LifeBook
was infected with a virus and I would like to replace it. Where
can I download BIOS for my LifeBook?
|
| A3 : |
Please refer to our Download site
to download BIOS for your LifeBook notebook.
Note: Not all BIOS may be found from this link. Please contact
us for further help.
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| Q4
: |
Where can I find
a manual / user's guide for my LifeBook?
|
| A4 : |
Please refer to our Download site
to download a manual / user's guide for your LifeBook notebook.
Note: Not all manuals may be found from this link. Please contact
us for further help.
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| Q5
: |
Can I get the manual
written in languages other than English?
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| A5 : |
If you have bought
your PC in Europe, the Middle East or Africa, you may be able to
find manuals in Danish, Dutch, English, Finnish, French, German,
Italian, Norwegian, Portuguese, Spanish, and Swedish. Please visit here and
select your product.
Not all manuals are available in 11 languages.
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| Q6
: |
Is there any LifeBook
with Linux installed?
|
| A6 : |
No. LifeBooks are not
supplied with Linux installed.
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| Q7
: |
How can I put my
LifeBook into Hibernate(save-to-disk) mode?
|
| A7 : |
To enable the hibernation
feature, click on Start, select Settings, then select Control Panel.
From the Control Panel, select Power Options, and then the Hibernation
Tab. The "Enable hibernation support" check box must
be checked to use that function.
To use the hibernation feature, click on Start, select Settings,
then select Control Panel. From the Control Panel, select Power Options,
click on Advanced tab, and then select Hibernate from the pull down
menu for Power buttons.
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| Q8
: |
I forgot the BIOS
password. How can I remove it?
|
| A8 : |
Due to the high level
of security on LifeBook, the removal of passwords can only be performed
in an authorized Fujitsu Service Center. There is a charge for
this service. Please contact your company of sales.
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| Q9
: |
Why won't my Lifebook
go into hibernation mode? Is there a software package available
to set up the hard disk file for hibernation?
|
| A9 : |
What you have to do
to enable the hibernation feature is click on start, settings,
control panel, power options and then the hibernate tab. There
should be a box that says enable hibernate support, you must have
the check mark inside this box to use that function.
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| Q10
: |
I have Windows XP
and the LTSMMSG.EXE is using too much of my resources, making
the computer very slow when using common applications. What can
I do?
|
| A10 : |
We suggest removing
that file from the startup folder so that it is not running in
the background. To accomplish this, follow these directions.
1. Click on Start.
2. Click on Run.
3. Type in msconfig and hit OK.
4. Click on the Startup tab.
5. Remove the checkmark from the box beside LTSMMSG.exe.
6. Click on Apply, and then Close.
7. Say yes to restart the computer.
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| Q11
: |
I am having problems
with my updates for Microsoft XP. My XP updates did not install
correctly and there is something wrong with the "active X" program.
|
| A11 : |
This can be resolved
by running a System Restore. System Restore will return your unit
backs the way it was before this problem started happening.
1. Please go to Start --> All Programs --> Accessories --> System
Tools -->System Restore.
2. When System Restore comes up, click ?ext·and then you should see
a calendar and some of the days on the calendar will be bolded in
blue.
3. Choose a date before this problem started happening and then click
on ?ext ?nd it will restore your unit back to that date. You will
not lose and personal documents by doing this.
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| Q12
: |
I upgraded to windows
98 from 95. After that, the display on my screen is very small
I went into properties but find no way to make it the full screen
like it was.
|
| A12 : |
Enabling "Compensation"
in the advance video functions in the BIOS should rectify this.
First you need to turn the system off. Turn it on and immediately
begin tapping on the F2 key until you get into System Setup (BIOS),
using the right arrow key highlight the Advanced Tab.
From there you will go to Video, then select "enable" for compensation.
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| Q13
: |
I want to reformat
the hard drive and then re-install the software that came with
it. Can you tell me how?
|
| A13 : |
You have to make sure
the CD-ROM is before the hard drive in the boot sequence.
1. Put the recovery CD into the CD-ROM:
2. Restart your computer
3. At Fujitsu Logo, press F2
4. You are now in the Phoenix BIOS utility setup
5. Use right arrow to go to Boot menu
6. Use down arrow to go to Boot Device Priority
7. If CD-ROM is in 3rd position, Use down arrow to go to CD-ROM and
press space bar until it is in 2nd position
8. Press esc key twice then enter to Exit Saving Changes
Next, you have to choose the Right Option.
1. If you do not want to loose your data, then:
- Choose Recovery WITHOUT a format. or
- Back up your files first then do a recovery with a format
2. If you have already backed up your data, then:
- Choose Recovery WITH a format
Note: If you need to do the Recovery with a format then:
- make sure you back up your data files first then proceed to doing
a recovery with a format
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| Q14
: |
When I turn my computer
on I get a message that Operating System cannot be found.
|
| A14 : |
Your unit not booting
correctly.
This error indicates a problem with Windows and Windows will need
to be reinstalled.
You should have received a CD with your unit that is labeled Recovery
CD.
Put that CD in your CD-ROM and restart the unit with the CD in the
drive.
When you see the Fujitsu logo, press the F2 button and this will
take you into the BIOS. In there go to the Boot menu and go down
to Boot Device Priority and press Enter.
In there you want to set the CD-ROM as the first device in the list.
Once that is done, press F10 to Save and Exit.
Now the unit will boot up into the Recovery CD and allow you to recover
the unit back to the way it came from the factory.
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| Q15
: |
Sometimes, when
my Laptop boots or resumes from hibernate/suspend, the keyboard
and integrated mouse do not function. I have to send the computer
back into suspend/hibernate or shut it down completely to get
the mouse/keyboard to function.
|
| A15 : |
There could be a program
running in the background of windows that may be interfering with
the functionality of your suspend mode. What I would like you to
do is disable some of these program using a utility called MSconfig.
I will list the steps on how to run this utility below.
1. Click on start
2. Click on run
3. Type in 'MSconfig'
4. On the new window that opens click on the tab labeled 'Startup'
5. Now you should be able to see a list of program with checkmark
boxes beside them. At the bottom of the window you should be able
to see a disable all button. Click on this button.
6. Click on apply then close. Once you have reset the system, it
will ask you to reset one more time.
After you have gone back into windows after restarting twice try
going back into suspend mode.
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| Q16
: |
I have recently
purchased and installed the Norton System Works, and some how
or another my computer is stuck in MSDOS format and it will not
return to normal windows 98 second edition.
I do have a Fujitsu recovery CD it is about a year old, I was debating
weather I should use it or not.
|
| A16 : |
Please try running
the scanreg/restore option of Windows 98 by doing the following:
1. Restart the computer and start tapping the F8 key as soon as the
unit turns on. This will take you to the Windows 98 startup menu.
Choose "Safe mode Command" prompt only. If the user is already in
Windows 98 you can go to START>SHUTDOWN>RESTART IN MSDOS MODE.
2. If you are at the "c:\" prompt type "cd windows" and
hit enter.
3. Then type "cd command" and hit enter.
4. If you are at the "c:\windows>" prompt, type "cd command" and
hit enter.
5. At the "C:\windows\command>" prompt type scanreg /restore and
hit enter.
6. The window you see below will be displayed with a list of dates
that Windows can be restored to. Choose whatever date the unit was
working last and hit enter.
7. If that date is a good registry the registry checker will display
a message indicating to restart the computer. Just hit enter.
If this does not work you should run the ERCD.
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| Q17
: |
I live in the UK
and purchased a P series notebook from USA running on Windows
XP home ed.
It has a US keyboard. Unfortunately I do not have a method of entering
the symbol for UK currency (ie the pound symbol - UK equivalent for
the US $).
|
| A17 : |
To get the pound sign
on your keyboard, you need to change the regional settings in control
panel. Please complete the following steps:
Click on start, control panel and double click regional/language
icon. Under the regional options tab, change the language to U.K.
Click on the language tab
Click details
Click on Add Choose English U.K. for language
Select U.S. for keyboard and click apply and okay
You may need to restart the computer; the EN keyboard should show
up on the top or bottom taskbar. Press Alt, Shift to toggle between
both languages. Press Shift and the number 3 key to get the pound
sign.
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| Q18
: |
The touchscreen
has stopped working.
|
| A18 : |
Reinstall the touchscreen
software.
Please go to our
website and download the touchscreen driver for
your operating system directly to the desktop of your computer.
Once you have saved this file to your desktop, double-click on the
file and extract the files. Please extract files to a directory such
as "C:\drivers\touchscreen". Once you have extracted that
file, go to the directory that you created and double-click on the
setup.exe file that you see. Then follow the onscreen instructions.
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