| FMV
Products |
| Q1 : |
I installed the English
version of the operating system on my FMV series PC and lost
some drivers. Can you help?
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| A1 : |
FMV-products are designed and sold
exclusively for the domestic Japanese market, and the only supported
operating system is the Japanese version of MS Windows®. Therefore,
the English version of operating system is not supported and Fujitsu
only provides the Japanese version of device drivers.
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| Q2 : |
I updated the operating system to
Windows® 2000/Me(Japanese Version) and lost some drivers.
Where can I download them?
|
| A2 : |
Please refer to our Download site.
Note: Drivers which have been either updated or modified from the
original drivers are available there, and the download site
for FMV-series products are written only in Japanese.
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| Q3 : |
Can I get a manual in English for
my FMV-BIBLO notebook?
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| A3 : |
Unfortunately, there is no English
manual for FMV-BIBLO series available. FMV-products are designed
and sold exclusively for the domestic Japanese market only.
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| Q4 : |
Can I get a non-Japanese keyboard
for my FMV-BIBLO notebook?
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| A4 : |
Unfortunately, we don't provide any
service of non-Japanese keyboards for FMV-BIBLO. FMV-products are
designed and sold exclusively for the domestic Japanese market.
It comes with Japanese operating system and service and support
is limited to Japanese only.
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| Q5 : |
I am looking for the driver for
a Fujitsu LAN Card, FMV-*** . Where can I get the driver?
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| A5 : |
You can download the driver for Fujitsu
LAN card with model names "FMV-***" at FMWORLD
Driver Search if the driver has been updated. Please note that
this page is written only in Japanese and only updated drivers
are available there.
If you cannot find the driver there, please contact
us. The model name of your LAN card is required for us to assist
you properly.
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| Q6 : |
I need a recovery CD to reinstall
the operating system on my FMV-BIBLO series / FMV-DESKPOWER series
PC. Can I purchase a recovery CD?
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| A6 : |
You can purchase a recovery CD for
FMV-BIBLO series and FMV-DESKPOWER series products by calling FM
Information Service. The availability depends on the stock
status. There is no shipping service of recovery CDs to outside
of Japan.
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| Q7 : |
The BIOS was infected with a virus
and I would like to replace it. Where can I download BIOS?
|
| A7 : |
BIOS for FMV-series products can be
downloaded at FMWORLD
/ BIOS Rewriting. Please note that the site is written only
in Japanese. BIOS you are looking for may not be available
depending on the model.
Note: You will have to rewrite the BIOS at your own risk since we
have not tested the BIOS with your unit.
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| Q8 : |
I am looking for a manual / user's
guide for my FMV Series PC.
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| A8 : |
Manuals / User's guides can be downloaded
at FMWORLD.NET: for the consumer model users, visit here.
for Business model users, please visit here.
You can download manuals to the best use of your PC here, and please
note that all the sites referred to above are written in Japanese.
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| Q9 : |
Is it possible to make the modem
in my FMV-BIBLO notebook work outside of Japan?
|
| A9 : |
No. The modems in FMV-BIBLO notebooks
have not been applied to overseas regulations.
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| Q10
: |
How can I purchase FMV-series
products?
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| A10 : |
FMV-Series products are sold only in
Japan and there is no shipping service outside of Japan.
In Japan, FMV-Series products can be purchased at retailing stores
or at Fujitsu
Web Mart -online store (this site is written only in Japanese).
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| Q11 : |
Where should I send my FMV computer
for repair?
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| A11 : |
In principle, the customer needs to
bring the product to our Personal Service Center for repair. Unfortunately,
a courier service for repair is not available.
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| Q12 : |
If my product is under warranty,
can I use the repair service free of charge?
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| A12 : |
The warranty may not cover the repair
or some charges will arise if the reported problem has been caused
by defects or damages from casualty, accident, transportation,
misuse or abuse, neglect, alterations, service or repair by a company
other than Fujitsu or Fujitsu affiliates, improper installation,
operation or maintenance, improper connections with peripherals,
or other causes not arising out of defects in materials or workmanship.
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| Q13 : |
Will Fujitsu send the product overseas
after it is repaired?
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| A13 : |
Unfortunately, no shipment abroad is
available.
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| Q14 : |
Is the operating system installed
after the HDD is repaired?
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| A14 : |
Installation of the operation system
needs to be done by the customer. The HDD sent back to you will
be empty. You need to configure the unit back to the original state
of purchase yourself by using your Recovery CD or Driver CD.
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| Q15 : |
Is there installation service available?
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| A15 : |
Unfortunately, we don't offer any software
installation service.
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| Q16 : |
How long does it take to get my
FMV product repaired?
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| A16 : |
The service and turnaround time depends
on the country and the product. Generally, the turnaround period
from the time the unit is received at the repair center, and the
time it is shipped out will be around 7 days, but may be delayed
if parts have to be obtained from abroad.
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| Q17 : |
Can you tell me the cost of repair
before I receive service for my FMV product?
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| A17 : |
You need to carry in your product to
our Personal Service Center first. After the service center receives
the product and identifies the problem, we will report the cost
of any repair to you. Depending on your convenience, you can cancel
the service after that without any cost.
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| Q18 : |
What is the difference between FMV-BIBLO
series and LifeBook series?
|
| A18 : |
FMV-BIBLO series is exclusively for
the Japanese market where as LifeBook series is for the global
market.
LifeBook series comes with the International Limited Warranty that
enables customers to receive service and support worldwide. However
there may be some exceptions.
FMV-BIBLO series is designed exclusively for the domestic Japanese
market. It comes with Japanese OS and service and support is limited
to Japanese only.
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| Q19 : |
There are 3 dead pixels on my LCD screen. How
can I get it replaced?
|
| A19 : |
Dead pixels are a characteristic of
LCD screens and should not be interpreted as a defect. As stated
clearly in the warranty card, the minimum number of dead pixels
allowed is seven.
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| Q20 : |
How can I put my PC into Hibernate(save-to-disk)
mode?
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| A20 : |
To enable the hibernation feature,
click on Start, select Settings, then select Control Panel. From
the Control Panel, select Power Options, and then the Hibernation
Tab. The "Enable hibernation support" check box must
be checked to use that function.
To use the hibernation feature, click on Start, select Settings,
then select Control Panel. From the Control Panel, select Power Options,
click on Advanced tab, and then select Hibernate from the pull down
menu for Power buttons.
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| Q21 : |
I forgot the BIOS password. How
can I remove it?
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| A21 : |
Due to the high level of security on
Fujitsu PCs, the removal of passwords can only be performed in
an authorized Fujitsu Service Center. There is a charge for this
service. Please contact your company of sales.
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