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Repair Service

When your LIFEBOOK needs hardware repair outside of the original purchase country, you can enjoy Fujitsu international repair service.

Note: International Helpdesk services in Americas have ended. International Limited warranty for the products purchased in Americas has ended.

Contact Windows for International Repair Service

Europe, Middle East, Africa and India

Service CompanyFujitsu Technology Solutions (
Contact InformationPlease contact your local Help Desk
Or use the central number for international repair:
  • Tel.: +49-89-356-480-226
  • Business Hours: Monday - Friday 9:00 - 17:00 (CET, UTC +0100)
  • Language: English, German
Or use the contact form for international repair
Repair Service
  • Inside European Union: Pick up and return paid from Fujitsu (in-warranty) or from the customer (out-warranty) . No Customs fees.
  • Outside European Union: Send by Courier
    note:Customer pays one way to the repair center and Fujitsu pays the return(in-warranty) or customer pays both ways (out-warranty). All Custom Fees to be handled by the customer.

Asia Pacific (except India, Australia, New Zealand, Korea and Japan)

Service CompanyFujitsu Business Technologies Asia Pacific Limited (
Contact InformationCustomer can contact Authorized Service Provider / Customer Help Desk of the region directly for enquiry regarding repair. For more detail information, click here.
Repair Service
  • Carry-in to the Repair Center

Australia and New Zealand

Service CompanyFujitsu Australia Limited (
Contact Information
Repair Service
  • Australia: Send by Courier
    note:Pick up and return paid from Fujitsu.
  • New Zealand: Carry-in to the Repair Center


Service CompanyFujitsu Limited (
Contact Information
  • Tel.: +81-(0)45-514-2313 or 0120-89-2745 (toll-free) within Japan
  • Business Hours:
    Monday - Friday 9:00 - 12:00, 13:00 - 17:00 (JST, UTC +0900)
  • Language: English, Japanese
Repair Service
  • Pick up and return
    note:Fujitsu pays both ways (in-warranty) or customer pays both ways (out-warranty)